Shipping Policy
Shipping Policy
Thank you for shopping with PlanetPetly. Here is how and when your order will reach you.
Order processing
Orders are processed within 2-5 business days after payment (Monday to Friday, excluding public holidays). You will receive an email as soon as your order ships. Processing may take longer during busy periods.
Where we ship
We ship to the United States and to many international destinations. The countries we can ship to are shown at checkout. If your country is not listed, please contact us.
Shipping rates and delivery times
Shipping costs are calculated at checkout based on your location and order weight.
| Destination | Estimated delivery time |
|---|---|
| United States | 3-10 business days after shipping |
| Canada | 5-12 business days after shipping |
| Europe, UK and rest of world | 7-20 business days after shipping |
These are estimates, not guarantees. Delays can happen with the carrier or at customs.
Tracking
Once your order ships, we will email you a tracking number. Tracking may take 24-48 hours to update.
Customs, duties and taxes
International orders may be subject to import duties, VAT or taxes charged by your country. These are not included in our product price unless shown at checkout. They are the customer’s responsibility, and we cannot predict the amount.
Incorrect address
Please check your shipping address carefully before you place your order. We are not responsible for orders delivered to an incorrect address that you provided. If you made a mistake, contact us as soon as possible, and we will try to fix it before the order ships.
Lost, delayed or damaged packages
If your order is delayed beyond the estimated time, arrives damaged, or is marked delivered but you didn’t receive it, please contact us within 14 days with your order number (include photos for damage). We will work with the carrier and make it right.
Kickstarter backers
Kickstarter rewards are shipped separately, using the addresses collected through Kickstarter. Backers will receive tracking by email, and updates are posted on the Kickstarter project page.
Contact us
Questions about your order? Email us at admin@adrarecom.com.
Check before you publish:
- Delivery times: replace my ranges with the real times from your courier (Easyship or YunExpress).
- Countries: keep the list of destinations equal to what is turned on in Shopify → Settings → Shipping and delivery. Don’t promise countries you haven’t set up.
- Free shipping: if you offer it, add a line such as “Free shipping on orders over $30.
If you tell me where the orders ship from and which countries you’ll sell to, I’ll adjust the delivery times to match.